How do I care for my BakeWorks Professional Bakeware?
Hand wash the pan prior to first use and after every use in hot,
soapy water using a soft cloth or sponge. Do not soak. Rinse and dry
thoroughly. Do not use harsh abrasives or steel wool pads.
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Is BakeWorks Professional Bakeware dishwasher
safe?
No. Dishwasher detergents may damage the surface of the pan.
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How do I prepare the pan?
We recommend that you follow recipe instructions for greasing,
flouring or use of cooking sprays. This will yield the best results.
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Do I need to adjust oven temperatures and baking
times?
Because BakeWorks Professional Bakeware conducts heat efficiently,
we recommend that you pay careful attention to oven temperatures and
baking times the first few times you bake. Reduce time and temperature if
necessary. We do not recommend exceeding baking temperatures of 450º F.
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Why do the sheet pans flex during higher temperature
baking?
Because metal expands when exposed to heat, all metal baking pans
will flex to some degree. It is more noticeable in sheet pans because they
do not have a reinforced rim. You may notice that your sheet pans flex
slightly when exposed to temperatures above 400º F. Pans will return to
normal position after cooling slightly. This is typical and should not be
considered defective.
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What type of utensils should I use with my
BakeWorks Professional Bakeware?
Use only wooden, plastic or nylon utensils. Metal utensils will
scratch the surface.
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How does my bakeware ship?
At BakeWorks, customer service is our highest priority- right
behind the number one goal of having the best quality bakeware available.
We use UPS or the US Postal service for shipping your order. We do offer next day and second day service via UPS at an additional
charge. Our standard shipping is UPS Ground.
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Will my information be given out to anyone?
Absolutely not! We will never give your information to anyone for
any reason. Read our full privacy policy here.
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Do you offer secure ordering?
Yes, all of our payments are handled by a secure server running
the latest 128 bit encryption, the safest way to order online.
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What does your lifetime warranty cover?
Every BakeWorks Professional Bakeware item is covered by our
Lifetime Warranty. If you are not completely satisfied with your purchase
you may return your bakeware for a replacement or full refund (less S/H)
within 30 days of receipt of your order.
After 30 days BakeWorks will replace any item found to be defective in
material or workmanship when used in normal household conditions and cared
for according to our care and use instructions.
This excludes damage from misuse or abuse, such as improper cleaning,
dishwasher use, overheating, use of harsh or abrasive cleaners, or
evidence of normal wear. Minor imperfections and slight non-stick coating
variations are normal.
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What do I do if I have a Warranty Claim?
If you believe your BakeWorks Professional Bakeware is defective,
return it, postage prepaid, with a note explaining the defect, to this
address:
BakeWorks, Inc.
Consumer Returns
33 McGovern Blvd.
Crescent, PA 15046
Any BakeWorks Professional Bakeware item confirmed as defective (as
described) will be replaced, free of charge.
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What if I'm not happy with my pans?
Of course, we don't imagine this will be the case, but if you are not
happy for any reason with your purchase, you may return it within 30 days
for your money back*.
*Shipping charges are non-refundable.
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